Satworks Africa is an IT managed services & Internet Services provider that has been serving the Sub-Saharan region since 2012.
We help small businesses, enterprises, NGOs, Government Agents, Oil & Gas, marine and cooperate companies.
We offer everything from IT remote and on-site IT support to cybersecurity ,cloud migrations, backups, training, procurement, infrastructure, relocations and tailoring our solutions to meet your business's unique needs and high expectations.
It is easy to say, but we understand that we are a customer service organization first and foremost, before we are a technology-driven company. It does not matter how clever the technologies or our technical skills are, without you, they mean nothing. You are our number 1 priority.
We encourage our employees to take personal ownership of your IT support and service issues,
even if they have escalated the job to a specialist.
They work as a team and cross-check with each other, to ensure the task is properly completed.
We stress the importance of communication too. Our technicians all have individual customer service KPIs that means we are able to report back to you, so you know that you are getting good service and value for money.
Culture is important to us, our company values are not just paper statements. This is a stimulating and fun place to work.Happy and smart people create better service. Like many providers, we recognise that plain speaking is a key element in your decision-making and ensuring that your technology works for you.
We are proud that we invest in the best service management technology available and we do it quickly.
While we say that technology should be used to achieve organisational success, we also practice what we preach.
We use cutting-edge service technologies behind the scenes, and this puts us at an advantage over our competitors. We can work optimally with better accuracy and efficiently. Lower running costs for us are passed to you as cost-effectiveness and better service quality and reliability.
Although we place you first when it comes to our goals and culture, it does not mean that we neglect technology.
We are fully committed to accreditation, training and certification.
We only partner with the best suppliers too, and work very closely with them to deliver advanced intelligence on the latest technological solutions which we pass onto to you.
You will soon get to know the team and your account manager.
We will not just be there if something goes wrong or if there is a quick sale in the offering.
Because we place so much importance upon our customer service we strive to turn our relationship with you into a true trusted partnership.
Our success comes from you, through us helping you make best use of technology to forge efficiencies of your own, create your own differentiators, be more dynamic and competitive, and ultimately achieve success.
© Copyright 2012-2019 Satworks Africa.